C7skates - Returns & Exchanges

30-Day Return Window

We want you to love your skates. If you’re not completely satisfied, you can return your order for a full refund within 30 days of the purchase date.
•Items must be unused and in sellable condition.
•All original packaging, labels, pamphlets, and inserts must be included.

Returns Within the Contiguous U.S.
• Shipping costs to return an item are not included. We can provide a prepaid shipping label for a flat fee of $15.00 USD, which will be deducted from your refund amount. Please contact us directly with your order and item numbers to request a prepaid shipping label (applicable to the contiguous U.S. only).

If you prefer, you may choose to ship at your own expense via a secure shipping method of your choice. In this case, please contact us directly to notify us of the return request. We will respond to confirm receipt of your request and provide shipping instructions.

International Orders
• Returns are accepted, but shipping costs are the customer’s responsibility.
• Duties/taxes paid at checkout or delivery are non-refundable.

To start a return:
1. Fill out the form below and contact us with your order number and item number(s). 
2. We’ll confirm your request and send you either a prepaid label (if chosen) or return instructions.

International Returns & Non-Contiguous U.S.
•Customers are responsible for arranging and paying for their own return shipping.
•Please contact us before sending your return so we can provide instructions.

Defective or Damaged Items
•For defective merchandise, please see our Warranty Page for instructions.